Shipping Policy

Shipment Cost

Please refer to our delivery cost table for more information. Please note that in some instances, global shipping may be required for delivery, and any customs fees incurred will not be the responsibility of Birdfy.

Estimated Delivery

We typically dispatch orders within 2~3 business days EXCEPT Pre-order products. Once your order has shipped from our warehouse, you will receive a tracking confirmation email.

Please be aware that during certain holidays or high-volume ordering periods, there may be delays in delivery. If you are in a hurry to receive your order, we recommend that you check with us before placing your order to ensure timely delivery.

Note: All Pre-ordered products will be shipped in order after the goods arrive at the warehouse. Please refer to the estimated shipping date provided for each specific item.

We will make every effort to deliver your package within the estimated delivery time. However, please note that we cannot be held responsible for any unavoidable delays or damages caused by third parties or natural circumstances beyond our control.

Orders Tracking

• Upon successfully placing your order, you will receive an Order Confirmation email containing all your order details for your review.
• Once your item has shipped, you will receive a Shipment Notification email that includes your order number, shipping information, and package tracking number. You can use this information to track the status of your order directly from the email.
• Any updates regarding order modifications, refund processing, or shipping will be communicated to you in real-time via email as well, so please keep an eye on your inbox.
  Note: If you still cannot track your order, please email us via support@birdfy.com to check it.

Terms & Risk

You are responsible for making sure of the correctness and accuracy of your address. We might not be responsible for any loss due to the incorrect address or a fraudulent transaction. Generally, orders that have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. Birdfy is not responsible for any duty or charge. When the products are delivered, you are responsible for checking the order is complete and undamaged. You need to check the products carefully for any damage before you sign for delivery. If there is any damage, you have the right to refuse the delivery and let the delivery person know the reason for the refusal. If you have any questions about your orders, please contact our support team - support@birdfy.com.