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Important Notice: Potentially Missing Y-Branch Connector in Birdfy 2 Duo Package - Solution and Apology
Dear Valued Customer,
This notice is specifically for Birdfy Feeder 2 Duo users. If you use other feeder models, you may disregard this email.
We sincerely apologize for a packaging oversight with your purchase, which may mean the Y-Branch Connector is missing. We regret any inconvenience and are making it a top priority to resolve this for you. Measures have also been implemented to prevent this issue from recurring.
To resolve this matter, we will be shipping the Y-Branch Connectors to all Birdfy Feeder 2 Duo users who did not receive one. Before proceeding, we kindly ask you to check your package to confirm whether the Y-connector is missing. If it is not present, please send an email to support@birdfy.com with the following details:
Full Name
Shipping Address
Contact Phone Number
Once we receive your information, we will process your request and ship the connector to you within 3 business days. For your reference, a photo of the connector is attached to this page.
We deeply apologize for any inconvenience this may have caused and appreciate your patience and understanding during this process. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.
Thank you for your continued trust in Birdfy.
Best regards,
Birdfy Customer Support Team
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