Subject: Notice for the Latest Progress & User Compensation from Birdfy.

Dear valued Birdfy family,

We sincerely apologize for the great inconvenience and negative impact this domain service provider incident has caused to your daily use, and we deeply appreciate your continuous patience, trust and understanding.

Our technical team has been working around the clock to troubleshoot and fix the issue actively. We are writing this update to inform you of the latest recovery progress, exclusive compensation benefits, and official recovery timeline.

 

Here is the latest progress and detailed arrangement:

  • Current Status & Official Recovery Timeline: The optimization and repair work is progressing steadily. App login and basic operations can be fully restored via the 1.20.4 version of the Birdfy app. Partial cloud history records and AI functions are being synchronously and sequentially recovered. We expect all disrupted services to be fully and comprehensively restored before June 28th.
  • What You Would Do: Please check your App Store or Google Play account and update your app to the 1.20.4 version in time. If you do not see the update option, it means the update package is still under platform review and will be officially rolled out within a few hours.
  • Data Security Guarantee: Please rest assured absolutely that all your historical videos, personal account information and user private data are fully encrypted and protected. No data loss or leakage will occur during the service disruption and repair process.
  • Exclusive User Compensation Package: To express our sincere apologies for the prolonged service disruption, we have prepared a universal compensation benefit for all affected users, with no extra application required:
  • 3-month free Birdfy APP Membership, just click the button below to get it.
  • A $20 independent coupon: birdfy-20, which can be superimposed with other existing promotions in official website Birdfy Smart Bird Feeder Camera | AI Bird Watching & Identification.

 

Meanwhile, we will send you an official notice immediately once all services are 100% fully recovered. If you have any other issues or questions, please contact our support team via support@birdfy.com.

Once again, we sincerely apologize for the unpleasant experience this incident has brought you. Thank you for your tolerance, understanding and consistent support for Birdfy!

 

Deepest apologies and gratitude,