Notice for Service Recovery Update & Compensation Reminder
Dear valued Birdfy family,
We sincerely apologize for all the inconvenience this incident has brought you, and we truly appreciate your patience and understanding throughout this period.
Here is our latest service progress and key instructions for you:
- Current Recovery Status: Services are now being restored batch by batch. You can go into your Birdfy APP to check. We estimate full comprehensive service recovery within the next 12 hours.
- What You should do: If your camera shows online status, simply wait patiently, the system will sync automatically as services recover; If your camera is offline or disconnected, power on or restart the device first. Kindly check the battery level, as devices have drained power faster these days due to continuous reconnection attempts.
- Operation Tip for Adding Cameras: If you need to add a camera, please fully close and restart your Birdfy App before re-adding your devices. Due to network cache and temporary sync delays, you may need to attempt the operation several times if it fails on the first try.
If you have any other issues or questions, please contact our support team.
Universal Compensation Package (Valid until July 31)
Once all services are fully back to normal, all eligible users can claim our pre-prepared compensation benefits without extra application. One set of compensation per user only:
- 3-month free Birdfy APP Membership, just click the button below to get it.
- A $20 independent coupon: birdfy-20, which can be superimposed on other existing promotions in official website Birdfy Smart Bird Feeder Camera | AI Bird Watching & Identification.
Thank you so much for your kindness, understanding and continuous support of Birdfy. If you have any questions or you need help, feel free to contact our support team via support@birdfy.com.
With deepest apologies and gratitude,
The Birdfy Team
Restoration Timeline
June 26
Full Restoration of App & Cloud Services
All app versions are now working normally.
June 25, 09:30
Notice for the Latest Progress & User Compensation from Birdfy
We expect all disrupted services to be fully and comprehensively restored before June 28th.
June 25, 06:30
Birdfy App 1.20.4 Released
Account login and device livestream restored. Please update to this version to resume using Birdfy.
June 24, 00:51
Core Server Functions Restored
June 23, 07:00
Domain Service Incident
An unexpected issue with our domain service provider caused the Birdfy app to stop functioning. Our tech team immediately initiated an emergency fix and recovery process.